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June 29, 2011

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(This is a manufacturer photo.  Mary has not sent us a photo of her pugs wearing the paw print dog seatbelts she bought)

“What great service!” Mary in Topeka, Kansas exclaimed when I hand-delivered her order.  She had ordered two dog seatbelts for her pugs from our website.  However, she didn’t realize that when she placed her order that we are located in a town just 30 minutes from her.  So I called her up and asked her if I could meet her in Topeka to give her the dog seatbelts in person.  By delivering in person, I was happy to refund the shipping cost charged by the website.  Needless to say, Mary was delighted.We here at Pet Auto Safety strive to provide the best customer service possible.  We have a lot of competitors who offer the same products for around the same price.  So the only edge we have is our great customer service.  We try to answer emails within 24 hours, we often forward our phones on evenings and weekends so that we can answer calls from our customers at all times of the day, we make returns and exchanges simple and easy, and we make sure our shipping prices are as close to the actual cost as possible.  Making shipping prices equitable includes refunding shipping charges when orders are local and we have the products in stock at our location.

But we don’t just have great customer service, we have great customers.  I was very happy to meet Mary and her husband in Topeka to give them the dog seatbelts.  They were both very nice people.  They even offered to pay the toll fee I had to pay for using I-70 from Lawrence to Kansas (of course I said no).  Meeting a fellow dog lover in person is a rewarding experience.

Thanks Mary for the compliment.  Enjoy the dog seatbelts and let us know if you have any issues with them.

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